Refund & Cancellation Policy

1About this policy

This policy explains how cancellations and refunds work for purchases in PostWallah. PostWallah sells digital services only; nothing is shipped or delivered physically. This policy forms part of our Terms of Service.

2Trials

A trial may cost a small fee, shown before you start. Unless you cancel before the trial ends, it turns into the paid plan shown automatically, and you'll be charged that plan's price. Trial fees are not refundable.

3Renewals

Plans renew automatically at the end of each period until you cancel. For UPI AutoPay and other mandates, you'll get a notice before each charge, as the payment rules require.

4How to cancel

• UPI AutoPay: cancel the mandate in your UPI app (under AutoPay or Mandates), or contact us and we'll cancel it for you.
• Google Play: cancel in Google Play under Payments & subscriptions.
• Cancel at least 24 hours before the renewal date to stop the next charge.
• After you cancel, you keep access until the end of the period you've paid for, and you won't be charged again.
• Uninstalling the app, logging out or deleting your account does not cancel a plan.

5When we refund

We give a refund only if:

• you were charged more than once for the same purchase;
• you were charged for a renewal after cancelling at least 24 hours before the renewal date;
• you paid but your plan or credits weren't activated, and we couldn't fix it within 7 days of you telling us;
• you didn't authorise the charge and you tell us within 7 days. Please also tell your bank or UPI app.

6What isn't refundable

• a change of mind, or not using PostWallah after paying;
• the unused part of a billing period;
• trial fees;
• AI credits already used, or AI results you don't like;
• unused credits, free allowances or offers;
• accounts suspended or closed for breaking our Terms;
• problems caused by your phone, network, settings or other apps.

7AI credits

Credits are taken when a generation starts. If it fails, they're returned to your balance automatically. Credits have no cash value and are not refundable once bought, except as set out under When we refund.

8How to ask for a refund

Contact us within 7 days of the charge with your registered mobile number, the date and amount, and the transaction or UPI reference. Approved refunds go back to the original payment method within 7 working days of approval; your bank may take longer to show it. Purchases made through Google Play are refunded under Google Play's refund policies.

9Chargebacks

Please contact us before raising a dispute with your bank. If you raise a chargeback, we may suspend paid features or your account until it's resolved.

10Your rights

Nothing in this policy affects rights you have under consumer protection law that cannot be excluded.